Customer eXperience

Build BestCustomer eXperience

Use pre-built Marketing, Sales, and Customer Service solutions with custom low-code extensions to automate and scale your business

Hummix Customer eXperience product

Marketing

Turn your marketing into a measurable, manageable process. From first contact to deal closure — Hummix combines lead capture and scoring, 360° customer profiles, smart segmentation, and personalized communications in a single platform. No fragmented tools, no data loss at system interfaces.

Capture leads from any source — landing pages, social media, and forms — then auto-transfer to your CRM with full data intact. Enrich profiles with website activity, analyze behavior across interactions, and use built-in automation to segment smarter and convert more.

Lead generation & Conversion preview

AI-powered Sales Pipeline

Turn deal chaos into predictable revenue. Build a high-performing pipeline with full visibility into every deal — real-time status, automated reminders, and clear priorities keep your entire sales team aligned. Every deal activity is tracked and customer records enriched automatically, so nothing falls through the cracks.

Communicate with customers through their preferred channels — messengers, email, or phone — and manage every conversation from a single workspace. No request gets lost, and the full interaction history is always at your fingertips. Flexible access controls and customizable privacy settings keep your data protected — automatically.

AI-Powered Omnichannel Sales preview

Customer Service

Track every communication seamlessly across any channel and automate request management in a single window. Gain full visibility into your service pipeline with real-time SLA tracking, automated agent routing that keeps response times on track, and smart categorization that keeps your support organization aligned.

Customer Service overview
AI agents support your customer service team in real time
  • Categorize and prioritize requests automatically
  • Recommend the best-matched agent for every complex case
  • Draft context-aware responses based on communication history
  • Track SLA countdowns to keep response times on target

Every request — regardless of the communication channel — is automatically routed to the most suitable specialist, taking into account their skills, current workload, and work history with the client. Eliminate manual distribution and minimize first response time.

AI-Powered Omnichannel Routing preview

ITIL Service Desk

Manage IT incidents and service requests from a single interface. Requests are automatically classified and assigned to the right operators — with SLA compliance tracked in real time. Resolve issues faster, deliver on time, and give management full visibility into operations.

ITIL Service Desk overview

Identify root causes of recurring incidents, resolve infrastructure issues, and manage changes through transparent approval processes. Every RFC goes through mandatory risk assessment, with full change history tracking and automatic notifications for all stakeholders.

Problem & Change Management preview